Privacy Policy. Plain and simple.

Who we are

This website is operated for DJL Camper Hire, based in Netley, Hampshire, United Kingdom.

For personal information collected directly through this website, DJL Camper Hire is responsible for deciding why and how that information is used.

Information we may collect

The information collected depends on how you use the website. It may include:

• Your name.
• Your email address.
• The type of enquiry you select.
• Trip dates you choose to provide.
• Information included in your message to DJL.
• Basic technical information associated with use of the website, such as IP address, browser or device information, security records and server logs where these are generated.

Please avoid sending sensitive personal information through the general website enquiry form unless it is genuinely necessary.

How we use your information

Personal information may be used to:

• Receive and respond to enquiries.
• Help with questions about DJL or a potential hire.
• Deal with questions relating to an existing booking.
• Keep appropriate records of communications and enquiries.
• Operate, maintain, protect and troubleshoot the website.
• Detect spam, misuse or security problems.
• Meet legal, regulatory or legitimate record-keeping requirements where applicable.

Information submitted through the contact form is not collected for the purpose of automatically adding you to a marketing mailing list.

Our legal bases for using information

Under UK data protection law, personal information needs a lawful basis for processing. Depending on the circumstances, DJL may rely on:

• Contract or steps before a contract, where information is needed in connection with a hire or a request made before entering into one.
• Legitimate interests, such as responding to genuine enquiries, keeping appropriate business records and protecting the website from misuse.
• Legal obligations, where information must be retained or processed to comply with applicable law.
• Consent, where consent is specifically requested and is the appropriate legal basis.

Booking platforms

DJL currently provides links to external booking platforms through which campervan availability and reservations may be handled.

If you follow one of those links, you leave the DJL website. Information you provide directly to that platform is handled under that platform's own privacy policy and terms.

Where information from a confirmed booking is legitimately shared with DJL so that the hire can be provided, DJL may use that information as reasonably necessary to manage the booking and campervan handover.

Website services and third parties

Running a website can involve service providers that process limited information as part of providing technical services. These may include website hosting, email delivery, security, spam prevention and website maintenance providers.

Google reCAPTCHA

The DJL contact form uses Google reCAPTCHA to help protect the website against spam and automated abuse. When reCAPTCHA is used, Google may process technical information relating to your interaction with the website in accordance with Google's own privacy information and terms.

Links to other websites

The website may contain links to third-party websites, including booking and social media services. Following an external link may allow that third party to collect information according to its own policies. DJL is not responsible for the privacy practices of external websites.

Further information about cookies and similar technologies used on this website is provided in the DJL Cookie Policy.

How long we keep information

Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected, including responding to an enquiry, managing a booking, maintaining appropriate business records, resolving a dispute or meeting legal requirements.

Different types of information may need to be retained for different periods. Information that is no longer reasonably required should be deleted, anonymised or securely disposed of where appropriate.

Keeping information secure

Reasonable technical and organisational measures are used to protect personal information against unauthorised access, alteration, loss or misuse.

No website, email service or internet transmission can be guaranteed to be completely secure. Please take care when deciding what information to send electronically.

Your data protection rights

Depending on the circumstances, UK data protection law may give you rights in relation to your personal information. These can include the right to:

• Ask for access to personal information held about you.
• Ask for inaccurate information to be corrected.
• Ask for personal information to be erased in circumstances where the law provides that right.
• Ask for processing to be restricted in certain circumstances.
• Object to certain processing based on legitimate interests.
• Receive certain information in a portable format where the right to data portability applies.
• Withdraw consent where processing is based on consent.

These rights are not absolute and exemptions may apply depending on the circumstances.

Contact and complaints

If you have a question about how DJL uses your personal information or want to exercise a data protection right, contact DJL and explain what you need.

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's data protection regulator. You can find current contact and complaints information on the ICO website.

If you have a concern, you are welcome to contact DJL first so there is an opportunity to look into it.

Changes to this policy

This Privacy Policy may be updated if the website, services or legal requirements change. The date at the top of this page shows when this version was last updated.